Optum National Telemedicine Call Center - 1-844-852-9225.Support hours are from 7AM-9PM CT (Mon-Fri) and 8AM-7PM CT (Sat-Sun). VSee support staff hours are from 6AM-6PM PT (Mon-Fri). VSee support staff hours is from 6AM-6PM PST (Mon-Fri). VSee support staff hours are from 6AM-6PM PT (Mon-Fri). Patients Sign In. Forgot Password? Reset your Password. Powered by VSee.
- Download Vsee Free
- Vsee Clinic Waiting Room
- Vsee Login For Patients List
- Vsee Login For Patients Access
VSEE MESSENGER FOR HEALTH CARE
Specifically designed for the healthcare user — simple, secure video, text chat, document-sharing, peripheral streaming, & more!
Get your video + workflow in one place! Check out our online virtual clinic instead!
Secure, low-bandwidth HD video
Encrypted with military-grade 256-bit AES encryption, VSee Messenger allows providers to securely video chat with patients in their homes even over 3G cellular networks. Includes ability to record locally.
Screen share and live annotation
Instantly share and mark up lab results, CT scans, documents, and EHR records in real-time just as though you were working in person.
Picture-sending in text chat
Take a snapshot and securely send it through individual or group chats.
Peripheral streaming
VSee is the only system that allows you to use your existing laptop or computer to stream USB peripheral images (otoscope, ultrasound, EKG, etc.) while still seeing patients’ faces.
Far-end PTZ camera control
Remote physicians can control a Pan-Tilt-Zoom (PTZ) camera at the patient’s end to get clear close-ups for telestroke and remote exams.
Peripheral streaming for remote ultrasound and PTZ camera for context awareness.
Peripheral streaming with multiple cameras for supporting an in-house tele-NICU.
Messenger Pro for genetic counseling at home for clients & remote family, See CBS video.
Messenger Pro for provider-to-provider oncology/radiology consultations.
VSee As Featured on CBS Evening News.
Secure health care communications for provider-to-provider consults and for seeing patients in the home. Learn how University of California San Francisco genetic counselors use VSee.
Download Vsee Free
Free Messenger
$0
- Group video
- Text chat + picture-send
- File send
- 1 screen share per day
Pro Messenger
$49/provider/mo**
- Group video
- New!Phone dial-in
- Text chat + picture-send
- File send
- Unlimited screen share
- Email support
Peripheral Streaming
$299/account/mo
- Group video
- New!Phone dial-in
- Text chat + picture-send
- File send
- Unlimited screen share
- Peripheral streaming (e.g. otoscope, EKG, etc.)
- Remote PTZ camera control
Setting Up Your Telemedicine Practice?
Try VSee Clinic instead and get all the management tools you need in one place – intake, telemedicine consent, waiting room, scheduling, and more!
Find your provider
Frequently Asked Questions (FAQs)
I can’t find my doctor or provider in the directory. What do I do?
If you need VSee Messenger app, please go to the next question “My provider asked me to download VSee” for download links and instructions.
Otherwise, please contact our support team with your provider’s full name.
You may also want to ask your provider to re-send you a visit invite via email or SMS (remember to check your junk mailbox in case the invite landed there).
My provider asked me to download VSee
Your provider is most likely referring to our VSee Messenger video chat app. Download the app by choosing your link option below:
- Not available on Linux or Chromebooks
To connect with your provider, you may need to add them as a contact. Here is a step-by-step guide or watch the following 1-min video below:
If you know you need the VSee Clinic for Patients mobile app. Please choose below to download:
How do I sign up for a VSee Messenger account?
You may sign up for an account here: https://my.vsee.com/signup
What’s my VSee username/ID and password?
Your VSee username is the email address you used when you signed up for an account.
In case you forgot your password, you may reset it here.
How do I log in?
For VSee Messenger users, please visit this link for a step-by-step guide.
For VSee Clinic (Waiting Room) users, go to your provider’s clinic URL and click the Login button on the upper right corner of your window.
Vsee Clinic Waiting Room
If you are using the VSee Clinic mobile app, log in using your registered email and password.
Do I need to pay to use VSee?
Patients do NOT need to pay for anything when downloading/using our apps. Please be advised that consultation fees are different for each provider. You will need to contact your provider directly regarding their fees.
If you are being redirected to a payment page when you download the app, please contact our support team.
I have a room code but I want to use a laptop for my visit.
VSee Clinic room codes can only be used with the VSee Clinic mobile app. If you wish to use your laptop for your video visit, you will need to get your provider’s Clinic URL. Your provider will usually send it to you via email or SMS. It will look like:
provider-name.vsee.me/u/my-provider
Simply click the link or type it into your browser to go to their virtual clinic.
My audio and video are not working. What do I do?
1. For VSee Messenger, you may
- Run a guided audio/video check here or
- Follow manual instructions in this link.
2. For VSee Clinic,
- Run a guided computer/device check here or
- Follow this step by step guide.
If you are still having problems with your camera, mic or speaker, contact us at help@vsee.com
I’m using Chromebook. Where can I download VSee App?
You do not need to download VSee if you are using a Chromebook*. Simply go to your provider’s Clinic URL by clicking (or cutting and pasting) the link you were sent. Be sure to use Chrome.
Please see our current system requirements and specifications here.
*If your provider wants you to download VSee Messenger, VSee currently does not support Chromebook (Chrome OS) or Linux devices.
I have the app on my phone but I want to use my laptop for the telehealth visit. Is that possible?
Yes.
1. For existing VSee Messenger users, you just need to download VSee Messenger using the following link and follow setup instructions:
2. For VSee Clinic (Waiting Room) users, you just need your provider’s Clinic URL that looks like this:
Vsee Login For Patients List
provider-name.vsee.me/u/provider-name
Click the link or type it in your browser to go to their virtual clinic and click “Enter Waiting Room”
There is no need to sign up for a different account in either case. You just need to input the same username (your email address) and password you are using for your mobile apps.
For more information, please check these documents for common questions and troubleshooting tips.
If you still need don’t know what to do, please contact our support desk and we will help you to get started.
VSee Messenger
1-Min Tutorials (PC)
Vsee Login For Patients Access
Direct links below: