Applicable Products

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Steps we need to follow to configure Receiver/Workspace app from GPO. Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App Automatically Open ICA Files When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the.

• Citrix Workspace App
• Receiver for Windows

Symptoms or Error

When launching an application or desktop via an Internet Browser (Google Chrome, Firefox, Internet Explorer, etc.) users are prompted to save or download the '.ica' file.

Solution

In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved.
By default, the OS (Windows, Mac, Linux) should automatically set how to open '.ica' files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly.
Confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ('Web Browser' option) instead.
If you continue to encounter this behavior please review the steps outlined below.

There can be a number of resolutions to the issue including but not limited to the following:

Install the Latest Version of Citrix Workspace App

Install the latest Citrix Workspace App version which can be downloaded here: Download Citrix Workspace App

Automatically Open ICA Files

When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an '.ica' file shows in the download bar on the bottom left please follow these steps to automatically open said file:
ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically.
Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers.

1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
2. Select the resource you are trying to access - Application or Desktop
3. You will receive a notification on the bottom of the browser to 'Open, Save, Cancel'
4. Select the Save.
5. The download bar will now show to 'Open, Open Folder, View Downloads',
6. Select the drop-down list next to 'Open' and select 'Open With'
7. Find and select 'Connection Manager'

1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
2. Select the resource you are trying to access - Application or Desktop
3. Chrome will prompt a dialog box to save the '.ica' file
4. Hit save to save it in the 'Downloads folder'
5. On the bottom left you will see the file, click the '^' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'

1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
2. Select the resource you are trying to access - Application or Desktop
3. Firefox will prompt you with a dialog box to save the '.ica' file
4. Select 'Do this automatically for files like this from now on'
5. Select 'Open With' and click 'Browse'
6. Select 'Connection Manager'

1. Navigate to the Citrix Workspace Store or Citrix Storefront Store
2. Select the resource you are trying to access - Application or Desktop
3. Edge automatically saves the file to the downloads folder by default
4. On the bottom left you will see the file, click the '...' which is the drop-down list for the file in the download bar and select 'Always Open Files of This Type'

Associate .ica File Type With Citrix Connection Manager

1. On Windows computers, go to Control Panel > Settings > Apps > Default apps > Choose default apps by file type

2. Under Name, find .ica file type.

3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.

Note: Connection Manager is the wfcrun32 file located as C:Program Files (x86)CitrixICA Clientwfcrun32.exe

Remove or Disable Third Party Browser Adware

Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.

Clear the 'Do not save encrypted data to disk' Option

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.”. This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Below are for older Browser/Citrix Receiver Deployments:

Add Website to Trusted Sites

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

1. Go to Tools > Internet Options > Security tab > Sites

2. In the Add this website to the zone field, enter your organization's website and click Add.

3. Repeat this for the .com, .net, .org, or .gov Web site addresses of your organization to allow the use of the ActiveX ICA client object for the launched connection to be automatically accepted.
   Note: It might be required to also add any additional subdomain.domain.com URLs to the Trusted sites list in the Security tab setting if still experiencing unwanted prompts.
   

Disable ActiveX Filtering (Enable ActiveX)

Configure Internet Explorer as follows to allow successful application launching:

1. Disable ActiveX filtering feature for the Web Interface site, either by:

• Disabling ActiveX filtering globally:
  Click Gear icon, select Safety, de-select ActiveX Filtering. Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

  Or

• Disabling ActiveX filtering for an individual site when ActiveX filtering is enabled globally:

  1. Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

  2. Click the blue warning sign and select Turn off ActiveX Filtering.
     

2. Enable ICA launch using one of the following options:

• Add the site to the Trusted sites list: In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

  Or

• Disable the MIME filter: Rename the following registry key: HKEY_CLASSES_ROOTPROTOCOLSFilterapplication/x-ica

3. Log off and close window then restart the browser after making this change.
   

Enable Citrix ICA Client plugin

Configure Internet Explorer as follows to allow successful application launching:

1. Enable Citrix ICA Client IE plugin by following the steps below:
   • Launch Internet Explorer
   • Go to Tools > Manage add-ons
   • Select Citrix ICA Client plugin and click Enable

Problem Cause

There can be a number of reasons for the issue including but not limited to:

• The *.ica file on the client needs to be associated with Citrix Workspace App
• Outdated Internet Browsers in use

Additional Resources

• CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

• CTX200889 - Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

• CTX126653 – Citrix Online Plug-in for Windows with Internet Explorer 9 Support

• Citrix Discussions - IE 11 (Website cannot find required software)

Disclaimer

On this page:

• Windows and macOS
  • Install Citrix Workspace app

Overview

Follow the instructions below to use Citrix Workspace app with IUanyWare, as recommended by UITS. If you prefer to use the light version, see Access and use IUanyWare with Citrix Receiver for Web.

For help with IUanyWare, contact your campus Support Center, or search this KnowledgeBase.

Windows and macOS

Install Citrix Workspace app

Windows

• Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
• Your computer should be running Windows 10 or Windows 8.x.
• Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
• The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.

To install the UITS-supported version of Citrix Workspace app:

1. Go to receiver.citrix.com.
2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
3. Your download will automatically launch; click the installer to run it.
4. Leave Enable Single Sign-onunchecked.
5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

macOS

• Follow these instructions to download and install the latest supported version of Citrix Workspace app. UITS does not support the use of any other version.
• For supported versions of macOS, see Prerequisites to install Citrix Workspace app.
• Use the browser of your choice to install Citrix Workspace app and launch IUanyWare.
• The correct IUanyWare URL is https://iuanyware.iu.edu; to avoid misleading warning messages, always use the https:// prefix for a secure connection.

To install the UITS-supported version of Citrix Workspace app:

1. Go to receiver.citrix.com.
2. The site will auto-detect your operating system, and provide a link to download the appropriate installer. Click the link to download the installer.
3. A new Citrix page will open. Double-click the *.dmg download, and then click to install Citrix.
4. Follow the installation instructions.
5. Leave Add Account unchecked. Proceed to Launch IUanyWare applications, below.

Launch IUanyWare applications

To launch an application or desktop in IUanyWare:

1. Log into IUanyWare.
2. At any time, including when launching applications, you may be prompted to select Open Citrix Workspace/Receiver Launcher. Click remember my choice for Citrix Workspace/Receiver Launcher to avoid being prompted each time.
3. On the 'Welcome' screen:
   • If you have Citrix Workspace app installed, click Detect Receiver.
     • In some cases, after you click Detect Receiver, you may need to click Already installed.
   • If you don't have the app and don't want to install it, click Use light version.
4. You'll land on your HOME tab, from which you can access your favorites.
5. Select the APPS or DESKTOPS tab, and then click the icon of the desktop or app you wish to launch.

Switch between Citrix Workspace app and web Receiver

You can switch between using Citrix Workspace app and the web Receiver (the 'light version').

1. At the top right, click the gear icon, and then select Account Settings.
2. Click Change Citrix Receiver.
   • Select Detect Receiver to use Citrix Workspace app, installed on your machine.
   • Select Use light version to use Citrix Receiver for Web.

Add or remove favorites

To add a favorite in IUanyWare:

1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
2. Click the star at the top left.

To remove an application or desktop from your favorites:

1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
2. Click the star at the top left.

Search in IUanyWare

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.

iPhone, iPad, and iPod touch

To access and use IUanyWare apps on your iPhone, iPad, or iPod touch, you must first install and configure the currently supported version of Citrix Workspace app.

To view a list of supported iOS versions, see Citrix Workspace app for iOS.

To install and configure Citrix Workspace app on your iOS device:

1. Search the Apple App Store for 'Citrix Workspace' to find the appropriate app, and then install it.
2. Once the app is installed, tap Workspace to launch it, and then tap Get Started.
3. In the 'Address' field, enter https://storefront.iuanyware.iu.edu/, and then tap Next.
4. Enter your IU username and passphrase.
5. After you enter your credentials:
   • If you have the Duo Mobile app installed on any device, you'll automatically receive a Duo push. Accept the push to complete your configuration.
   • If you don't have the Duo Mobile app installed but have at least one phone number set up for Duo, you'll automatically receive a call at your primary Duo phone number. Accept the call to complete your configuration.
6. Enter your IU username and passphrase a second time, if prompted.

Florida Blue Citrix Receiver Download

Once you're logged in, you'll see your list of favorites on the main screen. Click + (the plus sign) to the left of the window to see a list of available applications and desktops.

If you do not see a list of apps and desktops:

1. Close and then relaunch the Workspace app.
2. Click the gear icon at the top right, and select Manage Account.
3. Under 'Select your account', click the option connected to your username.
4. Click + (the plus sign) again to see a list of available apps and desktops.

From here, browse the software category folders to find your desired applications. Tap the corresponding + (plus sign) to add an application to your list of favorites on the main screen. Tap a software icon to launch a virtualized application. When you're finished with your application, close it the same way you close the desktop version.

Search in IUanyWare on your iOS device

There is one search field for the iOS Citrix Workspace app. To get to the search field, click + (the plus sign) to the left of the window; the search field is at the very top of the panel that opens.

Android devices

To access and use IUanyWare apps on your Android device, you must first install and configure the currently supported version of Citrix Workspace app.

If Citrix Workspace app is already installed on your device, you may have trouble connecting to IUanyWare after the app upgrades to a newer version. To avoid this problem, before using these instructions, open the installed version and delete your existing account.

To install and configure Citrix Workspace app on your Android device:

1. Search the Google Play store for 'Citrix Workspace' to find the appropriate app, and then install it.
2. Once the app is installed, tap Workspace to launch it.
3. On the Welcome screen, tap Get Started.
4. For 'Address', enter https://storefront.iuanyware.iu.edu.
5. If prompted, accept the server certificate.
6. Enter your IU username and passphrase.
7. In the 'Domain' field, if prompted, enter ads.iu.edu.
8. Tap Sign on and complete a Duo Two-Step Login.

Once installation and setup are complete, in Citrix Workspace app, tap the site you added, enter your IU passphrase, and then tap Log On to access and use available IUanyWare apps. By default, you'll land on your HOME tab. To search for other apps or desktops, select the menu bar at the top left and tap APPS or DESKTOPS.

Search in IUanyWare on your Android device

There is one search field for the Citrix Workspace app for Android. Click the search icon at the upper right to search all available applications and desktops.

Chrome OS devices

On Chrome OS devices (such as Chromebooks):

1. Go to the Web Store and search for 'Citrix Workspace'. Make sure to select the app offered by Citrix, and install it. Once it's installed, open the app.
2. In the 'Account URL' field, type https://storefront.iuanyware.iu.edu, and then click Connect:.
3. Under 'Please log on to IUAnyWare', log in with your IU username and passphrase, and then complete a Duo Two-Step Login.
4. You will land on your HOME tab. Click the APPS or DESKTOPS tab to see other published options.

Add or remove favorites on your Chrome OS device

To add a favorite in IUanyWare:

1. On the APPS or DESKTOPS tab, locate an application you'd like to place in your favorites.
2. Click the star at the top left.

To remove an application or desktop from your favorites:

Citrix Receiver App For Windows 10

1. On the HOME tab, locate the application or desktop you'd like to remove from your favorites.
2. Click the star at the top left.

Search in IUanyWare on your Chrome OS device

Citrix Receiver Application Disappears After Launching

To search for anything in IUanyWare, click the magnifying glass at the top right of the IUanyWare Storefront and fill in the search field. All apps and desktops that match your search terms will display.